Last Updated: December 20, 2022
“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, email address, phone number, payment information, and online identifiers. When we combine Personal Information with other information, such as the location of a nearby independently owned PostNet or Alphagraphics location or order details, we treat the combined information as Personal Information.
1. Information that You Provide Us
When you visit our Franchised business centers, use our online Services, apply for jobs, or otherwise contact us, we request certain information about you. The exact information we need to collect will depend on the purpose of our interaction. Examples of this information include your name, email address, phone number, street address, location, customer service experience, payment information, and other information you choose to provide to us. If you apply to become a franchisee or apply for a job with us, we also collect any information you provide to us during the application process.
2. Information We Receive Automatically from You
We collect the following types of information automatically through your use of our online Services:
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Service may not be available or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
To assist us with analyzing the use of our websites and apps through cookies and similar technologies, we use analytics services, including Google Analytics. For more information on Google’s processing of your information, please see “How Google uses data when you use our partners’ sites or apps.”
The Services collect real-time information about the location of your device.
When you use our online Services, our servers automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Service), domain names associated with your internet service provider, information on your interaction with the Service, and other such information (collectively, “Log File Information”).
We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients. We use Log File Information to help secure the online Services by identifying potential threats and vulnerabilities and in analyzing the effectiveness of our Service to improve the Service’s function and content.
Our websites may ask whether you would like us to use behavior-based advertising tracking technology. If you click “allow” or “accept” then we will allow third party behavior-based advertisers to place tracking technology on our website. We use such companies to provide you with relevant advertising about our products and services on our website, or on other websites.
3. Information We Receive from Third Parties
If you apply to work with us, we may collect information from other sources. For example, we may conduct a background check using a third party vendor.
We use Personal Information for the following purposes:
To the extent we maintain and use Personal Information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep the information collected through our online Services (including credit card information) secure. Despite these efforts to store Personal Information in a secure operating environment that is not available to the public, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against, loss, misuse, or alteration by third parties. In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
We are not responsible for the practices employed by any third party websites or services linked to or from our online Services or otherwise, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.
Some jurisdictions give you a right to make the following requests regarding your personal information:
|Access||You may request access to your personal information (or confirmation that we have information about you) by contacting us at the address described below. If required by law, upon request, we will grant you access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.|
|Data Portability||You may have the right to receive a copy of the Personal Information you have previously provided to us in a portable format.|
|Erasure||Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.|
|Corrections||You may have the right to correct inaccurate Personal Information that we have about you.|
If you would like to exercise your rights listed above, please visit (or have your authorized agent visit) and complete the form at www.postnet.com/data-privacy or call us toll-free at: 1-800-841-7171. While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
We do not discriminate against individuals that exercise state-conferred rights.
We may send notifications, promotions, or other information via email (“Communications”). To unsubscribe, please follow the unsubscribe instructions in any email you receive. Please note that certain Communications are necessary for the proper functioning and use of the Service (e.g., to process an online order) and you may not have the ability to opt out of those Communications.
In accordance with California law, we collected the following categories of Personal Information within the preceding 12 months:
We share each of these categories of Personal Information with affiliates or subsidiaries, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, joint marketing partners, operating systems and platforms, payment processors and financial institutions, professional services organizations (such as auditors and law firms), social networks, and our service providers to the extent necessary to provide their services and as otherwise described in Section 4, above.
In addition, we also collected the following categories of Personal Information within the preceding 12 months:
We share each of these categories of Personal Information with affiliates or subsidiaries, business partners, government entities (as may be needed to comply with law or prevent illegal activity), payment processors and financial institutions, professional services organizations (such as auditors and law firms), and our service providers to the extent necessary to provide their services and as otherwise described in Section 4, above.
We have not sold your Personal Information, as such word is defined under the California Consumer Privacy Act, in the prior 12 months.
If you provide, or allow your device to provide, us with Geolocation Data, we will use it to provide you with information about the closest PostNet or Alphagraphics location, and to make improvements to our products and services. We do not sell this information or share it for the purposes of cross-context behavioral advertising.
We do not knowingly collect or solicit any Personal Information from children. If you are under the age of 16, do not use or provide any information in our Services. In the event that we learn that we have collected Personal Information from a child without parental consent, we will promptly take steps to delete that information.