Last Updated: December 18, 2021
“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, email address, phone number, and online identifiers. When we combine Personal Information with other information, such as the location of a nearby independently owned PostNet location or order details, we treat the combined information as Personal Information.
1. Information that You Provide Us
When you visit our Franchised business centers, use our online Services, or otherwise contact us, we request certain information about you. The exact information we need to collect will depend on the purpose of our interaction. Examples of this information include your name, email address, phone number, street address, location, customer service experience, and other information you provide which we use to qualify you if you apply to become a franchisee.
2. Information We Receive Automatically from You
We collect the following types of information automatically through your use of our online Services:
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Service may not be available or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
To assist us with analyzing the use of our websites and apps through cookies and similar technologies, we use analytics services, including Google Analytics. For more information on Google’s processing of your information, please see “How Google uses data when you use our partners’ sites or apps.”
The Services collect real-time information about the location of your device.
When you use our online Services, our servers automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Service), domain names associated with your internet service provider, information on your interaction with the Service, and other such information (collectively, “Log File Information”).
We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients. We use Log File Information to help secure the online Services by identifying potential threats and vulnerabilities and in analyzing the effectiveness of our Service to improve the Service’s function and content.
We use Personal Information for the following purposes:
This section describes to whom we disclose Personal Information and for what purposes:
We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep the information collected through our online Services (including credit card information) secure. Despite these efforts to store Personal Information in a secure operating environment that is not available to the public, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.
We are not responsible for the practices employed by any third party websites or services linked to or from our online Services or otherwise, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.
If you are a California resident, please see Section 9 for information on your rights under California law relating to accessing, updating, and deleting Personal Information. If you otherwise would like to access, update, or delete Personal Information that we have about you, you may fill out the form at www.postnet.com/data-privacy, or call us toll-free at: 1-800-841-7171. We will promptly review all such requests in accordance with applicable law.
We may send notifications, promotions, or other information via email (“Communications”). To unsubscribe, please follow the unsubscribe instructions in any email you receive. Please note that certain Communications are necessary for the proper functioning and use of the Service (e.g., to process an online order) and you may not have the ability to opt out of those Communications.
1. Categories of Personal Information Subject to California Privacy Rights
In accordance with California law, we collected the following categories of Personal Information within the preceding 12 months:
We share each of these categories of Personal Information with our service providers to the extent necessary to provide their services and as otherwise described in Section 4, above. We have not sold your Personal Information, as such word is defined under the California Consumer Privacy Act, in the prior 12 months.
2. Your California Privacy Rights
In accordance with California law, California consumers may exercise under the following rights with respect to their Personal Information:
|Access||You have the right to request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.|
|Data Portability||You have the right to receive the Personal Information you have previously provided to us.|
|Erasure||You have a right to request to have your Personal Information deleted from our servers and we will direct our service providers to do the same. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law; (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.|
If you would like to exercise your rights listed above, please visit (or have your authorized agent visit) and complete the form at www.postnet.com/data-privacy or call us toll-free at: 1-800-841-7171. While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
We do not knowingly collect or solicit any Personal Information from children. If you are under the age of 16, do not use or provide any information in our Services. In the event that we learn that we have collected Personal Information from a child without parental consent, we will promptly take steps to delete that information.
If you are using the Service from outside the United States, please be aware that Personal Information may be transferred to, stored, and processed in the United States. Although we take steps to provide adequate safeguards, the data protection laws of the United States might not be as comprehensive as those in your country.