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The word "outsourcing" may conjure up images of shipping jobs overseas, but it's actually very important for small-business owners to be willing to outsource tasks, and not expect to do everything themselves. PostNet CEO Steve Greenbaum shared his thoughts on the benefits of outsourcing in an article today on Business News Daily.
"Outsourcing enables small businesses to benefit from the professional capabilities without the equipment, know-how, software or personnel to complete their work," said Steve Greenbaum, CEO of PostNet, whose firm handles mailing and shipping for it's clients.
You can read the full article at www.businessnewsdaily.com/4280-outsourcing-benefits-small-business.html.
“I went from a road warrior to hometown business owner because I love this town and I want to enjoy watching my three sons grow up,” said Cudney, president of PostNet 128 on Maple Avenue.
CUDNEY EXPLAINS what makes PostNet different from its competition, although, to hear Cudney describe his business, there is nothing else like it in Vienna.
To read the original article, please visit http://www.franchising.com/news/20130115_postnet_franchise_digital_printing_online_solution.html.
Digital printing and online solutions are opening up new opportunities for small businesses to grow -- and the timing couldn't be better, thanks to a wave of entrepreneurship helping repair America's economy.
The United States has about 27 million small businesses, those with fewer than 100 employees, Census data show. The ranks of the self-employed have been growing since the recession hit in 2007 as professionals have carved out a new living after their old employers cut back. At the same time, digital printing has made polished marketing materials more affordable, which helps startups compete in the marketplace. Web tools are also becoming more accessible.
Helayne and Vinny Celano are a perfect example. The married accountants lost their jobs in 2007, so they decided to start their own firm, VeeCee Bookkeeping in Henderson, Nev. While their accounting skills were sharp, Helayne knew she needed help with marketing.
She turned to PostNet, a digital printing, online marketing and shipping franchise that specializes in helping small businesses raise their profiles.
"We worked from home at first," Helayne said. "When you have the right tools to go in to meet people and your materials are very professional, it really helps."
PostNet franchise owner Irene Fenolio and her team designed a logo, printed business cards and created brochures -- and the partnership grew from there. VeeCee Bookkeeping now has an office with two employees, and the Celanos recently started a second business called Nevada Asset Protection, which also uses PostNet's services.
Amanda Crow, owner of VA127 in Norfolk, VA recently shared her entrepreneurship story and insights on veterans in franchising with The Hampton Roads Show. You can watch the video at www.wavy.com/dpp/hr_
Visit http://towson.patch.com/articles/behind-the-counter-postnet to read the original article in the Towson Patch.
By | Towson Patch
Dave Ovad didn't plan on getting grounded.
The owner of the plane Ovad flew decided to sell in 2010, leaving the longtime corporate pilot without a job.
Two years later, Ovad and wife Jackie decided to get something else off the ground—a small business. Last month, the Reisterstown couple opened the new Towson location for PostNet at 22 W. Allegheny Ave.
PostNet is a neighborhood business center, featuring computer stations, packing supplies, shipping services and a large printer that can print out banners and posters. Patch spoke with Dave about how the couple got into business.
Tell me how you decided to open your own business after you stopped flying.
I did a little consulting, a little computer consulting for a while, then we started looking at franchises. We had a child, a small child, so we wanted something that worked with broader support so we could get a quick start. And we looked at something that matched the proficiencies we both had.
With running my own business, I had a lot of experience with printing and direct mail and marketing and all sorts of stuff like that. We looked at The UPS Store and PostNet stood out, because PostNet is very forward-thinking. They're rolling out website posting and email marketing for small businesses, and we like the concept of helping small businesses to grow.
What was your favorite part about flying?
Originally I started flying in 1992 and I did it just for the freedom and the joy of flying. I flew small airplanes and I absolutely love aviation. I still fly small airplanes, but doing it as work, flying and everything was fun. Because I was always going on someone else's schedule to places they wanted to go and, oftentimes, to places I'd probably rather not go. But I did enjoy it.
I had a wonderful employer, the last job I had. To this day, they're family to us. They're wonderful people and we communicate just about daily. It made it hard for me to leave. I worked for them for over five years because they were so good to me. So even though I wanted to get back into business, they just made my life brighter in that time I worked for them.
You talked about helping small businesses. What are the challenges of starting your own small business in this economy?
The biggest challenge is getting money. The banks don't want to talk to you until you have two years in business with a nice balance sheet. Even working with the SBA—and the SBA in Baltimore is wonderful ... even with their support and their help and all, all the traditional lending institutions want two years with a good balance sheet. And if you can't buy the equipment you need, how are you going to get started to begin with? It's expensive to get into business.
How have things been going since you opened?
They've been going pretty well actually. The businesses in the neighborhood are very supportive. For example, the architect right above us. He has been almost every day sending us drawings to print. The reception on this street is great. It's a pleasant surprise.
To educate students about the different challenges and opportunities associated with small-business ownership, PostNet, America’s first Neighborhood Business Center, has strategically partnered with DECA, the international organization dedicated to preparing emerging leaders and entrepreneurs for careers in marketing, finance, hospitality and management.
Through the partnership, the around 300 PostNet franchise locations across the US will have the opportunity to work with DECA’s local chapters to develop a curriculum to educate high school and college students about what it takes to succeed in an entrepreneurial endeavor, particularly in franchising. PostNet will sponsor and judge competitive events among students and PostNet’s co-founders will also participate in the Executive Mentorship Program.
“Working with DECA to invest in today’s students provides us with a unique opportunity to further our mission of fostering small-business growth in America,” said Steve Greenbaum, CEO of PostNet. “We’re also providing our franchisees with a tremendous opportunity to work with driven, business-minded individuals to problem-solve, reach new customers, and achieve greater business objectives.”
Greenbaum, along with PostNet co-founder, Brian Spindel, are fully aware of the unique challenges entrepreneurs face when launching and growing a small business – they’ve lived it for nearly 30 years. Greenbaum and Spindel opened their first pack-and-ship store in 1983 when shipping options in the growing market were sparse, and, by 1992, had helped hundreds of entrepreneurs start their own, independent mail and parcel businesses. In 1991 they began the development of the PostNet business and communication center concept and began franchising PostNet in July of 1993.
Today, PostNet has evolved with technology to meet the changing needs of small-business owners and busy consumers as America’s first Neighborhood Business Center. The company attributes its success to constant innovation and working closely with each client to identify their objectives, build upon their ideas, and develop the best solution to meet their needs. This could include anything from designing and printing custom invitations or signage for an important company event, to helping create a brand image for a new or existing business looking to re-invent itself. (PostNet also offers freedom of choice for the customer as a multi-carrier of shipping services including FedEx, UPS and the U.S. Postal Service).
“One of the key measurements to our programs success is the ability to connect our teachers and students with businesses and truly provide them with real world knowledge and experiences to achieve college and world readiness,” said John Fistolera, assistant executive director of corporate and external affairs with DECA. “PostNet’s interest in connecting with the schools in the communities where they do business is in direct alignment with our mission and PostNet’s corporate interests.”
In June 2011, Kathryn Morris-Miller of Glass Specialists in Jacksonville, FL was chosen as the winner of PostNet’s national “Boost This Biz” contest. With her win, she received a $15,000 prize from PostNet to help grow her glass repair and replacement company.
PostNet's second-annual Boost This Biz Contest begins May 1, 2012, at www.facebook.com/postnet. Contestants will tell the stories of their small businesses in photos, video or an essay; describe what they’d do with the grand prize; and then get their friends to vote for them. The top five vote-getters will advance to the judging round, and one will win a $5,000 grant, a $5,000 small-biz makeover, and $5,000 in PostNet services.
Morris-Miller was one of 244 U.S. entrepreneurs who entered Boost This Biz in 2011. She started her company with her husband after he lost his job, and in only two years, they built a strong customer base.
Can you give us an update on how winning the contest has helped your business grow and where you chose to allocate the prize money?
When we won the contest, we said that we would like to use the cash and services to expand our business, and we’ve certainly done that. We added screen repair services to our business, which has expanded our client base in addition to opening several new doors. We were thrilled to win this great contest as it boosted our business and expanded our services while also increasing our visibility. Business has increased enough for us to add a new vehicle to our fleet, while also hiring a new employee.
You mentioned that winning this prize would help distinguish yourself from other competitors in the market. How did the services provided by PostNet help you do that?
With a great need for screen repair down in Florida, we’ve been able to get in front of more people which has certainly helped us in growing the business. The people at the PostNet of Orange Park are wonderful people to work with as they’ve helped out in many different areas. One of the first things we did was put our logo on promotional squeegees for shower doors, which boosted our visibility with all of our clients. It was the first of many promotional items that the people at PostNet helped us design including decals for our vehicles, logo magnets, and business cards. We also took advantage of the great shipping services at PostNet, which dramatically reduced our bottom line in that area.
In one sentence, sum up what winning this contest has done for your business.
Winning the Boost this Biz contest helped us add a necessary component to our business as windows and screens go hand in hand, and with the promotional products designed by the PostNet of Orange Park we were able to increase our visibility which resulted in several new repeat customers.
Posted in Entrepreneurship
PostNet co-founder Brian Spindel was interviewed recently by Mo.com. Watch and listen as he talks about PostNet's story of evolution at www.mo.com/Brian-Spindel-PostNet!
Mike: Hey everyone, I’m Mike Sullivan. Thanks for joining me today on MO.com. I’m talking with Brian Spindel today of PostNet. Brian and his partner have done some pretty incredible things with running their own business, consulting with others to open similar types of business, and then ultimately franchising their business. Brian, thanks for joining me today and let’s talk a little bit about how you met your partner and how things got rolling in developing PostNet.
Brian: Yeah, absolutely. Steve and I have been in business together for about 28 years. We met each other in the early ’80s when we were introduced by our fathers who were actually both in the same business, in the water purification business. No connection to what we ended up doing.
Steve and I opened a shop, a very simple basic retail packaging and mailing business, a shipping business back in 1983. That was in the Las Vegas area. It was not calledPost Net. The PostNet franchise came in the early ’90s, nearly a decade after that. But our first shop was a very simple, independent pack and ship business. We did well. Because we were in Las Vegas, a lot of people who were visiting their relatives would come in to our shop to ship stuff back. Because that industry was just starting, they were from places like Pennsylvania and Florida, and they would look around our shop and go, “My gosh. What is this place? Is this a post office? What exactly is this?”
We would explain to them that we designed the shop. We found our location, negotiated our lease. It didn’t take too long before somebody asked us to help them into business on the East Coast.
In 1986, we formalized that. We started the predecessor company, the franchise, helping other into this new retail shipping business independently. People would choose their own names and have their own shop designs. That’s where we really grew our expertise in helping consult people with respect to locations, constructing centers, training people, and helping them into business.
At the same time we were doing this, the rest of the industry was growing. It was becoming more complex and more sophisticated. Services like fax were coming online. Of course, the PC was starting to become popular in the late ’80s and early ’90s. Internet wasn’t popular yet.
So we started incorporating other products and services into these centers. Also, these independent shops that we had developed started saying, “Listen, I’m competing with Mailboxes Etc, and they have 1000 stores now and they have special deals with the suppliers and vendors.” So it really got us to thinking that we needed to change our structure. That’s why, in the early ’90s, we started putting everything in place to start franchising. We came up with the brand PostNet, and we started franchising in July of 1993, which was 18 or 19 years ago now.
Since then, we’ve developed about 700 PostNet franchises. About half of them are in the US and half of them are operated outside of the US through mastered licensees.
Mike: Tell me about the decision to shift from running your business and then consulting to moving into a franchise model. How has that experience been different for you?
Brian: That’s a good question. In essence, that’s what drove the decision. We were looking at these independent shops, and we realized that because the business wasn’t as simple as it was when we started it, there was more sophistication that was necessary with respect to operations, systems, branding, marketing. So that drove the decision into franchising.
The other thing that has been really interesting and exciting for us, we started obviously when we were much younger. In essence, the business was primarily a B2C business in the ’80s when we started. In other words, the people that would come to us would be Grandma shipping a package for a birthday, or the holidays were really big.
In the ’90s, we were still B2C, but we started offering some convenience services, things like black and white and color copies. Of course, we started the fax services, the computer services. So we started bleeding over a little bit to home-based businesses and small office, home office. But it was really the early 2000s when we started putting the pieces in place to really take advantage of B2B. So we were serving the B2C market. We’re in retail locations. We then developed this whole suite of digital printing services. We wouldn’t have been able to do that earlier because, quite frankly, the technology didn’t exist to connect a high-end, high-speed, quality printer to you computer and print originals instead of making copies off the glass.
So our centers today, our neighborhood business centers offer a full line of not just digital printing, but any printing you could ever need in your business, as well as wide format, large format printing, posters, banners, signs, tradeshow booths, advertising specialties. So right now we serve more business to business than we do business to consumer. This year, we’re also incorporating new Web services, marketing services, and financial services to further expand what we’re offering small businesses. Post Net’s neighborhood business center wants to be the business behind America’s business. There are a lot of small businesses that are having a hard time keeping up with everything they need to do. PostNet can be a resource to help them do that.
Mike: So you picked up the whole operation and moved from Las Vegas to Denver. Can you tell me a little bit about what prompted the move and what experiences or bumps you hit along the way?
Brian: That was an interesting time for us. Steve Greenbaum, my co-founder and my business partner, we had been in the Las Vegas area. That’s where we had met. As I mentioned, our first shop was there. We had been through three commercial five year leases by the time 2004/2005 rolled around. We were needing more space because of our expansion. We said, “Listen I think we’re done paying landlords now. We’ve been in business long enough now where we’d like to own our own property.” That got us really thinking about rather than in five year chunks of time, to 10, 15, 20 year chunks of time. Vegas was great to us. It was a good place to be. People didn’t mind coming there, but we were ready for a change.
So the fact that we were ready for a change, the fact that we were ready for a different lifestyle, the fact that we were ready to go into a market with a very educated workforce, we wanted to be more central in the country. There were a lot of things that drove us to Denver. Also, the fact that we found an outstanding opportunity to acquire a building in lower downtown Denver, right over by Coors Field in the ballpark neighborhood. It has really been a great move for us. It certainly came with challenges. Out of a 30 person staff at the time, there were only six of us that ended up coming. We had to reconstitute our entire company in a matter of months during the transition from Las Vegas to Denver in early 2005. But now that the dust has settled and we’ve been here for six years, I can tell you that we’re the best version of PostNet ever. We’ve got a really great engaged group of people that are really committed to helping our franchisees succeed.
Mike: Talk about, from your experience, the benefit of franchising your business and, from an entrepreneur’s perspective, buying into a franchise.
Brian: Certainly. You mentioned two things there. One is to become a franchisor. A lot of people who start their own businesses from the ground up and have a concept that they feel is scalable, but maybe don’t have the capital to scale it, or want to scale faster than their own capital would allow, franchising is a great vehicle for that. It is costly to start franchising. It’s difficult. There’s a lot of regulation around it. You have to have audited financials, a disclosure document, and a number of other things.
Also, the thing for anybody out there thinking about starting their own franchise, is that franchising is much different than your own business itself. So maybe you make the best pizza on the block and maybe you’ve been very successful as a pizza maker. That doesn’t mean you’ll be a good franchisor. So you have to realize that you’re getting into a whole other business when you decide to franchise. I’ve seen a lot of people with really great concepts, that are really great operators of a concept, they get into franchising, and they have no idea what they’re doing. So it’s important that you do your homework. We were lucky to have that transition period where we owned and operated a business, and then we consulted others on getting into the business, and then we got into franchising. So we had some natural transitions over a number of years that allowed us to grow our experience and our knowledge and doing the things that a franchise organization does, which are completely different from running and operating a center or a store.
So, on the franchising side, that’s what I would say. As far as the franchisee is concerned, it’s a great way to get into business if you’ve never been in your own business before. You’ve got somebody who has an experience base. They have a knowledge, they have systems, they have technologies. Franchisees that come into our system, for example, they don’t have to build their own website. They don’t have to worry about email infrastructure. They don’t have to worry about marketing collateral and programs. We have an advertising agency that does all the creative concepts for them. So, in essence, you’re not only getting the not re-inventing the wheel, you’re getting a wheel that’s been perfected and will be perfected as you move forward in the future.
It’s hard being in your own small business and to wear a lot of hats. You have to worry about research and development, customer acquisition and retention, running the business day to day. It’s just very difficult. So being a franchisee, you do pay for that, but the concept of the franchise is that ultimately all the value and benefits that you’ll receive in return are well worth the fees that you pay.
Mike: You mentioned some of the new services that you’re going to be offering in one of the previous questions. What’s on the horizon for you?
Brian: Well, I don’t know if you can sense it, but we’re very excited about these new services and products we’re piloting in our centers this year. It’s going to really take us from offering a complete suite of logistics services, shipping services, mailing services, direct mail for small businesses. The digital printing backbone that I mentioned, as well as the full service printing in the wide format, the large printing, the signage. But also, a whole suite of web based services. We can help businesses get into their own websites. I was actually surprised. I was at the International Franchise Association Conference this last weekend. Google had a representative speaking. I was shocked to hear from somebody from Google stated that businesses less than 50 employees, nearly half of the businesses don’t have a website, which is pretty shocking. That was pretty shocking. But I wasn’t shocked to hear that over 95% of those businesses, if they do have a website, are not optimized for mobile.
So there’s a lot of opportunity to help small businesses. I know any small business operator out there, you have to worry about social media. You have to worry about search engine optimization. You have to worry about all this stuff now and if you don’t have a good consultant, company, or partner that can help you, you’re in trouble. You’re going to be behind the curve. In essence, PostNet is bringing all these services to marketplace with a fellow entrepreneur in the neighborhood that can consult with small businesses, not just on the web services, but also on marketing services, and ultimately also with financial services. So these three suites of services that we’re developing will really, truly differentiate PostNet in the marketplace and will also make us America’s neighborhood business center, which is our mandate.
Denver, CO (February 23, 2012) – In an effort to make business ownership more attainable for U.S. veterans, PostNet, America’s first Neighborhood Business Center, is participating in a new fundraising initiative launched by Sprigster, the nation’s only donation-based crowdfunding platform focused exclusively on franchising. The “Boost a Hero” program features profiles of veterans, like PostNet’s Amanda Crow, seeking contributions from the “crowd” to help fund their business endeavors.
Crow, a 27-year-old Navy veteran, opened her first PostNet franchise in November 2011, and is looking to raise $90,000 in start-up capital towards the purchase of a second store in Virginia where she will continue to employ veterans and military spouses. Prior to launching her PostNet business, Crow served as the only female specials ops parachute rigger in the U.S. Navy for nine years. She and her husband first considered opening a ship and pack business after waiting in long lines at their naval base to send out Christmas cards. Amanda’s husband was killed in February 2010 while deployed at war, and she went on to realize the dream they shared.
“I’m honored to be a part of the “Boost a Hero” program and I’m humbled by the generous donations we’ve received thus far,” said Crow, who raised more than $2,000 towards her goal in less than a week. “Business ownership among veterans will contribute greatly to the revitalization of our economy, and Sprigster has developed a groundbreaking platform that allows the masses to support this important cause.”
Sprigster is currently working with franchisors like PostNet to qualify veterans for the “Boost a Hero” program. Sprigster also provides resources and coaching to assist the featured veterans in promoting their projects to friends, family, and the general population using social media tools.
“We are excited that PostNet is one of the first to join the ‘Boost a Hero’ program and embark on this effort to make franchise ownership possible for the brave men and women who’ve served honorably in our nation’s Armed Forces,” said Sprigster CEO Mark Mohler. “It’s an honor to offer a platform that will help someone as dedicated and deserving as Amanda Crow expand her business and achieve her business goals. We look forward to assisting even more veterans as they pursue franchise business ownership.”
Earlier this year, PostNet pledged its commitment to helping veterans by adding to the Veteran’s Job Bank – a hiring database led by First Lady Michelle Obama and supported by the International Franchise Association (IFA). Through the technology, PostNet adds a few specific tags to their existing job posting preferences that automatically import the postings into the national Veteran’s Job Bank. Furthermore, PostNet has committed to hiring 100 military veterans with a stretch goal of 150 by 2014, part of a national hiring plan called Operation Enduring Opportunity, which is being backed by the White House Joining Forces Initiative and U.S. Chamber of Commerce.
“Helping veterans find employment and assistance with financing is a mission that is ingrained in our culture,” said Steve Greenbaum, CEO of PostNet. “Amanda is an incredibly inspiring woman who has been an invaluable addition to our franchise family. We’re committed to helping her and other veterans succeed in the entrepreneurial endeavors.”
Read more on Amanda's story:
Founded in 1993, Denver-based PostNet has more than 700 locations worldwide, including several hundred U.S. locations. Each locally owned and operated PostNet Neighborhood Business Center specializes in meeting the design, printing, copying and shipping needs of businesses and busy consumers, with a focus on exceptional, personal customer service. PostNet centers offer full-service digital printing; full- and self-service copying; document binding and finishing; and services like graphic design, computer rental stations, private mailbox rentals and more. They also offer expert packaging services and shipping with UPS, FedEx, DHL and the U.S. Postal Service. To learn more, visit www.postnet.com.
Sprigster is the nation’s only crowdfunding platform focused exclusively on franchising. Sprigster’s initial franchise platform, “Boost a Hero”, was designed to facilitate access to capital for qualifying U.S. veterans. Sprigster was founded by serial entrepreneurs, Mark Mohler and Todd Jones, who have both spent the past 15 years focused on small business formation, with an emphasis on social entrepreneurship-based businesses. For more information about Sprigster, please visit www.sprigster.com. Also, please follow us on Twitter at @Sprigsterllc and check out our Facebook and Google+ pages. Media Contact: Monica Rutkowski, Fishman Public Relations; firstname.lastname@example.org or (847) 945-1300 ext. 235 ###
Read the original article at http://www.kansas.com/2011/10/06/2050570/five-questions-with-liz-anderson.html#storylink=misearch
BY JERRY SIEBENMARK The Wichita Eagle
When Liz Anderson was growing up in Florida, she told her parents she wanted a career where she would be paid to travel. And her first job was as a Pan Am flight attendant.
Today, Anderson and her husband, Jim — a former airline pilot, including for Pan Am — own a PostNet franchise at 2350 N. Greenwich in northeast Wichita.
By all accounts, the business has been and is successful. About a year after opening in 2008, the Andersons won the company's Great Start award for outstanding achievement in the first months of operation. And last month the store ranked 77th in the company's Top 100 for store performance.
But in the beginning, Anderson said she questioned the wisdom of opening a business as an economic downturn unfolded, nearby businesses closed and building projects under way were halted.
"We were so excited to take this plunge," she said, and then, "We were like, 'Oh my goodness.' "
Why did you pick a PostNet franchise as your business? "We've spent our lives moving and traveling, and (Jim's) career brought us to Wichita. And a couple of years later they wanted to move us again. At that point we had teenagers. Jim looked for a while ... at different opportunities. And we started looking at franchises. We loved the concept of the neighborhood business center, which is what PostNet is all about — opening a business that becomes a part of the community. And I really feel like we've achieved that here."
You said that you haven't seen a lot of foot traffic since opening more than three years ago. How have you managed to bring in customers? "We're known in the franchise as a destination PostNet. We go out, we are part of networking groups, we do a lot of business-to-business marketing and promotion. And most of our business is printing for small businesses. So we feel that we understand their struggles. We're really out there to help them grow business and in turn grow ours."
Did you enjoy working for Pan Am? "I loved every minute of being a Pan Am flight attendant. ... My parents are from Cuba so they came over (to immigrate to the U.S.) on a Pan Am flight. I was based in London the first two years... then I switched to New York. I was based in New York when I met Jim. "It was an awesome job. And I saw the world."
Did that first job teach you anything that stays with you today? "I do think that it prepared you. You had to think on your feet. You had to make do with what you had and you had to make people happy with what you had. A lot of times you had to soothe complaints you had nothing to do with. Our job was to make them relax. It was huge training."
Tell me about your job as training manager at the Mirage hotel and casino in Las Vegas. "I tell you I had fabulous jobs. We had 500 employees. I managed payroll ... and we were responsible for training carousel attendants, change attendants, floor supervisors. I helped to write training manuals. When Treasure Island opened, I helped to write their manuals."
Read the original article at http://www.hillcountrynews.com/news/business/article_159cdbfa-d970-11e0-89a9-001cc4c002e0.html
CEDAR PARK -- After serving in the military for more than two decades, a local man went from helping develop local communities and small businesses in the Middle East to helping small businesses succeed right in Cedar Park. Michael Rodocker, along with wife Sabine and daughter Victoria, are running the show at the newly opened PostNet which will officially open Thursday. Part of the nation's first and only Neighborhood Business Center franchise, PostNet in Cedar Park offers design, print, copy and shipping services all under one roof, catering to small business owners, employees who work from home, and busy consumers in the area. The business offers a number of digital printing, document finishing and professional packaging services as well as freedom of choice for the customer as an authorized shipping outlet for FedEx, UPS and the U.S. Postal Service.
Michael said that if it wasn't for his experience as a military financial manager, he may never have realized his knack for the business world. He spent three of his 22 years as an officer in the military, in Iraq and Afghanistan, helping develop local communities and small businesses surrounding Baghdad and Kandahar. Michael was part of the Community Enhancement and Regeneration Programme which helped developing communities progress through initiatives such as building schools and roads.
The program helped boost production, create jobs and give people "a sense of normalcy," Michael explained. In addition, he realized how people there appreciated things such as electricity, sewage and roads that people in the United States often take for granted. Michael said he spent 15 months in Baghdad and 14 months in Kandahar as financial manager.
Upon his retirement from the military, Michael went to Texas State University where he earned his MBA. After receiving his degree, he was determined to help small businesses in the Austin area and opened up PostNet in Cedar Park.
Michael said he applied the same concept he used in the Middle East to PostNet - help people with their business and in addition, had the resources and knowledge of building relationships with others business as he had done with Bank of America and Federal Credit Union.
Starting a business is a risk in itself and keeping it going takes a lot of work and Michael feels PostNet helps ease the life of business people. While business owners can get some of the same services through competitors, PostNet is unique in that it offers the customer the flexibility to make decisions in the development of their business, he said.
Big name printing companies will complete a printing job as requested by a customer but PostNet takes it further by advising the customer on how a flier for instance, could attract more attention, or finding an original photograph so that a copy of the photograph doesn't show up in poor quality when it's printed out in a larger format. The best part is that PostNet staff finds the original photograph themselves so that the customer doesn't have to worry about finding it if they don't already have it.
If one were to lay PostNet prints right next to a competitor's prints, Michael said the quality is noticeably different.
"We're about being able to provide convenience, service and quality in printing, design and shipping services," he said. "We try to understand exactly how you're using print, that way we can suggest ways to improve it to better reach your market. We excel our competitors in how we work with our customers. We understand what [the customer] is trying to get to and it's our job to get him there."
Michael said their quality printer - a 2,400 dpi printer - ensures their quality beats the competition. In addition, pricing is very competitive, Michael said, and they match competitor pricing.
Another factor that sets PostNet apart from major competitors is the intimacy of the staff-customer relationship. As the face of the company, Sabine learns the names of all the customers and develops lasting relationships with them. Victoria, who began attending ACC this fall, helps her parents out when and how she can. Michael is in charge of marketing.
The PostNet franchise is very supportive among each other, said Michael. "We just rolled out our mobile website. We have marketing campaigns every other month." From offering business tips online, to creating logos for up and coming businesses to offering cash incentives to customers through contests, to doing annual fundraisers for local non-profits, PostNet does it all, he said.
In addition to being a member of the Cedar Park Chamber of Commerce, PostNet is also actively involved in BNI, the world's largest business network. To learn more, find PostNet on Twitter, Facebook and visit postnet.com. PostNet is located at 2301 S. Lakeline Bvld., Ste. 800. The other Cedar Park location is at 2800 E. Whitestone Blvd., Ste 120.
Read the original article at http://verona.patch.com/articles/postnet-neighborhood-business-center-comes-to-verona By David Jay, Verona Patch Retired Executive Ed Harrington, formerly in charge of corporate global accounts for MCI, and son Scott Harrington, IT professional in technical project management for large networks, will open a PostNet center in the 7-11 plaza, at 281 Bloomfield Avenue in Verona. The center is scheduled to open on August 1. PostNet of Verona provides design, copywriting, print, copy and shipping services all under one roof, catering to small business owners, employees who work from home, and busy consumers in the Essex County area. PostNet offers a number of digital printing, document finishing and professional packaging services as well freedom of choice for the customer as an authorized shipping outlet for FedEx, UPS, DHL, and the U.S. Postal Service. According to Ed Harrington, “I knew I couldn’t stay retired for long so over the years, Scott and I did a deep dive into researching franchises. After a detailed analysis, we decided on PostNet. We talked to a lot of owners and no one had any negatives to say about this organization.” Scott Harrington is a resident of Verona, while his father, Ed, who lived in West Caldwell for over 25 years, now lives in Jackson, NJ. “There are over 400 PostNet franchises in the U.S. and 300 more in other parts of the world,” Scott Harrington added. “One thing we were looking for when we made our decision was an organization that was using modern technology, usually reserved for larger corporations, that, with our experience, we could make available to small and medium sized businesses.” In addition to design, print, bind and ship services, Postnet will offer faxing, mailbox rentals, and computer stations. Ed Harrington continued, “We are the neighborhood business center, offering well rounded professional services and years of experience. We’re more than clerks." “If a small business needs to discuss I.T. or social networking, consulting was our background and will continue to be an adjunct to our other services,” explained Scott. “What we also have behind us are 400 specialists at the other locations who have their own expertise to share. If someone walks in with an off-the-wall project, we probably have the resources to do it.” “I came out of retirement for this.” Ed Harrington commented. “Working with my son and making something out of nothing together will be a rewarding feeling I have missed since retiring.” Scott concluded, “We both came out of the corporate world, we know the rules. We’re here to work and to help the nearby business and private community.” For more information on PostNet of Verona, go to www.postnet.com/nj128 or call 973-239-0525.
Read the original article at http://www.entrepreneur.com/article/220014
A retired sailor sheds her sea legs and finds solid ground--and financial freedom--as owner of a franchise.
At Christmastime in 2009, Amanda Crow and her husband, Jeremy, both active-duty members of the Naval Special Warfare Command, headed to the local post office in Ocean View, a suburb of Norfolk, Va., to mail their presents. The line was out the door and wrapped around the block.
"I looked at my husband and said, 'Let's just go to that PostNet in Virginia Beach,'" Crow says. They hopped in their truck and made the 30-minute drive to the national shipping, printing and copying franchise. "We mailed our stuff quickly, and I put my hands on my hips and I looked at the owner, Dennis, and said, 'How do you open one of these?'"
Crow was only half-serious at the time, but she was beginning to think about a post-military career, and opening a business was at the top of her list. She took a PostNet franchising brochure and put it in a drawer.
Two months later, while she was deployed to the relief effort in Haiti following the earthquake there, the 26-year-old was notified that her husband, a Special Warfare Combatant-craft Crewman, had been killed. It was a devastating blow, made even harder by the fact that Amanda was transferred to a desk job in Norfolk. After seven years of rigging parachutes for Navy SEALs and serving as a jumpmaster, answering phones was driving her crazy. When her enlistment was up, she left the service and used her savings and a loan from Navy Federal Bank to open her Ocean View PostNet location in October 2010. We spoke to Crow about how she made the switch from packing parachutes to posting Christmas presents.
Why did you start your own business?
I can't take orders from anybody else, really. Being a parachute rigger, I thought, "Man, what am I going to do after this?" I enjoyed the really fast pace of specialized warfare. We were constantly moving and our goal was to support SEAL teams. If they wanted to jump at midnight and then go diving afterward, we got boats and the parachutes ready and the aircraft lined up. Setting up and running a business keeps me really busy, too.
What's been the hardest part?
I was a jumpmaster. I'd throw people out of airplanes, so I was used to being in charge. And then, when I started the franchise, I was the person going through training and learning all the copiers and computers. There is so much involved in making copies. It's definitely more involved than you think, especially doing graphic design and fonts.
Any expansion plans?
I'd love to eventually open another PostNet in the area. I'd like to work with the Navy Exchanges on bases and maybe get a spot there, because we have a lot of services to offer. Some single sailors who live in the barracks don't have an address, so mail goes to their command. And then the mail gets lost or is very late. If they had a private mailbox at PostNet, they could get FedEx and UPS packages, and once a week we'd send out all their mail to them on the ship.
How does franchising compare to special warfare?
I think franchising in general, and in particular PostNet, has been awesome. It's really nice to go from the military, where you have rules and manuals to tell you how to do things, to a franchise, where you have that built in--especially coming from specialized warfare, where everything is written in blood. At least that's what we say, because someone got hurt or died if something wasn't done a certain way. It's great to have a little bit of structure, but still get to do your own thing.
Posted in Entrepreneurship
Read the original article at http://www.postandcourier.com/news/2011/may/19/business-owners-seek-to-offer-personal-touch-with/
Story and photo by Edward Fennell, Charleston Post and Courier
For Sharon and R.C. Foster, coming to work every day is a family affair. The Fosters own the West Ashley franchise of PostNet, which provides multiple services including post office boxes; postal, UPS and Fed Ex services; video-to-DVD transfers; computer rentals; printing; greeting cards; and graphic design.
The West Ashley couple opened the franchise more than seven years ago at Ashley Crossing shopping center and have stayed busy even though the shopping center has lost a Walmart and many other stores. Things could get better soon, the Fosters note, with Kohl’s now remodeling the former Walmart space and planning to open this fall.
When the Fosters opened their PostNet outlet, the shopping center was bustling with activity. What’s kept them relevant in a downsized center is their family-friendly atmosphere and their quality service, the couple say.
“Walmart, Dollar Tree and PayLess shoes are all gone, but we managed to stay,” Sharon said. R.C. cited “word of mouth” advertising from PostNet’s clients. “Our customers are the best,” Sharon said.
She said they have many repeat customers, many of whom drop in for a good conversation as well as to do business. “They come in, and they stay. Our customers engage us and share their lives with us,” she said.
The Fosters said they enjoy being together, and they better because they work six days a week and an average of 70 hours each week. The couple’s two daughters and granddaughter, 5-week-old Raegan Collins, often are in the store.
“When grandmother works 70 hours a week, you have to come see her here,” Raegan’s mother, Miranda Collins, said.
Sharon and R.C. met while in high school in Lexington, Ky., and R.C. began a career with Colgate Palmolive Corp. after graduation. Colgate sent the couple to New Jersey, where R.C. worked as a traveling salesman for the corporation’s products. A final transfer brought the couple to the Lowcountry.
“I was transferred to James Island in 1998, and we fell in love with the area,” R.C. said. R.C. said he didn’t know, at first, that his future would be tied to PostNet when he began using the company’s services. “I used PostNet on James Island for a lot of my work,” he said.
He said he was impressed by the quality and variety of PostNet’s services. When Colgate downsized, the couple found themselves looking for other opportunities. PostNet stood out in their minds, the couple said. Sharon describes the outlet as “a solution center.”
R.C. adds it’s “a local hub” where customers know the Fosters will help them with any problem, “or I’ll find somebody to get it done.” The Fosters’ PostNet does all its work in-store, including making banners and printing and assembling booklets, R.C. said.
As the tight lending market continues to stifle small business growth, PostNet, the nation’s first and only Neighborhood Business Center with more than 700 franchise locations worldwide, is on a mission to inspire entrepreneurs across the country and award one deserving business owner a game-changing $10,000 cash grant and $5,000 towards design, print, copy, and shipping at their nearest PostNet location. In celebration of National Small Business Week, business owners looking to take their business to the next level are encouraged to enter PostNet’s Boost This Biz contest. Any small business owner can visit PostNet’s Facebook page to share why they are deserving of the grand prize. The five entries with the most votes by June 8, 2011 will move on to the final judging round, where an impartial panel of fellow entrepreneurs will choose one grand prize winner. The remaining four finalists will each receive a $200 American Express gift card. “Every day, PostNet franchise owners work with talented and aspiring entrepreneurs across the country to help them grow their businesses,” said Steve Greenbaum, co-founder and CEO of PostNet. “The Boost This Biz campaign is a way for us to recognize all the hard-working business owners who make our economy tick and inspire those who have been disheartened by market conditions.” PostNet franchise owners and their staffs work closely with business owners to identify their objectives, build upon their ideas, and develop the best solution to meet their needs. This could include anything from designing and printing custom invitations or signage for an important company event, to helping create a brand image for a new or existing business looking to re-invent itself. PostNet also offers freedom of choice for the customer as an authorized shipping outlet for all of the major carriers, including FedEx, UPS and the U.S. Postal Service. For more information about Boost This Biz, or to enter the contest, please visit www.facebook.com/PostNet.
A business’ most vital asset is their customer base. In fact, the level of customer service a company provides can make or break the business, especially in an ultra-competitive marketplace.
“We want our customers to feel confident enough in our services that they’d refer their friends and family to our stores, which is why delivering a great experience for every customer is so important,” said Brian Spindel, co-founder and COO of PostNet. “We’re able to do this by anticipating and meeting the changing needs of our customer base and by taking care of our employees who become integral to the operation of our franchise locations across the country.”
PostNet, America’s first Neighborhood Business Center with more than 300 U.S. locations, offers the following steps business owners can take to improve their customer service:
PostNet is showing their customer appreciation by holding their annual My PostNet Loves Me Contest. Throughout February, PostNet customers will share their testimonials of how their local PostNet went about and beyond to meet their needs. Visit www.facebook.com/PostNet to read the testimonials and vote for your favorite entry. The testimonial with the most ‘Like’ votes will win $200, and PostNet will choose the best testimonial to receive a free iPad.
Read the original story at http://www.denverpost.com/business/ci_17101579#ixzz1BQGJjdXw
Many schools will train students about business, but Metropolitan State College of Denver wants to take it a step further and set them up in their own businesses.
Metro’s Center for Innovation plans to launch a “Franchise Ownership Program” this fall that will provide students with training, connect them to franchisers and provide financing.
“This program will make hundreds, if not someday thousands, of people entrepreneurs who would not now think of doing that,” said Mick Jackowski, program director.
The high cost of buying and launching a franchise, about $250,000 on average, limits many entrepreneurs, Jackowski said.
The credit crisis also has made it more difficult for startups to obtain financing.
For $5,000 to $10,000, a potential franchisee can participate in the two-month training program and then be matched up with one of 10 participating franchisers.
After successfully completing the program, students will get the money they need to buy a franchise and fund their startup. They also will receive ongoing support from the center.
Investors will own the business at first, but in year three, franchisees will start repaying the investment with a balloon payment in the 10th year, at which time the franchisees will own the business outright.
Jackowski said the program is trying to raise $1 million for its first fund in coming months, with two funds planned for 2012 and three a year starting in 2013 and on.
BNY Mellon has provided seed funding of $100,000 for the program.
“We aim to have a failure rate of zero, but even with a 20 percent failure rate, we can be successful,” Jackowski said.
He estimates investors will earn returns in the 8 percent to 10 percent range, depending on the success of the underlying businesses.
Metro State spokesman Tim Carroll said the school went with franchises because they offer tested business concepts with a lower risk for entrepreneurs and investors alike.
The franchisers who have signed onto the program are Camp Bow Wow, Cartridge World, DUCTZ, Grease Monkey, Home Buddies, Homewatch CareGivers, Monkey Shine, PostNet, Smiling Moose Deli and 10 til 2.
“It is bringing us some qualified leads, and they are walking in with money,” said Larry Hill, director of development for Smiling Moose Deli in Boulder. “We get people all the time interested in opening a store, but they can’t find money.”
Metro will open the program up to its students, alumni and, depending on demand, the general public.
Originally published at http://www.bizjournals.com/denver/blog/shop_watch/2010/12/another-garbonzo-plus-holiday.html
Castle Rock is a long way from Paris, but that’s where Thierry Simon decided to open his own business.
Working with the Denver Chapter of the French-American Chamber of Commerce, Simon settled on the PostNet franchise, a neighborhood business center that offers design, print, copy and shipping services. PostNet shops focus on assisting the small business owners and people who work from home fulfill their office needs.
There are a number of digital printing, document finishing and packaging services available, along with shipping by FedEx, UPS and the U.S. Postal Service.
“We’re filling the void for convenient design, print, copy and shipping services that are essential to the success of start-ups in the Castle Rock area,” said Simon in a statement. “It’s rewarding to know that we are helping rebuild economic prosperity in the Castle Rock area by supporting entrepreneurism.”
PostNet has more than 350 franchises nationwide, and another 350 internationally.
“Our ‘Cheers’-like culture, where each franchise owner and their employees actually know the names of hundreds of their customers, is unprecedented in this industry,” said Steve Greenbaum, co-founder and CEO of Denver-based PostNet, in a statement. “Of course there are other providers that print, copy and ship, but it’s our culture, the guidance and direction we provide small business owners and the ongoing partnerships we build with customers that are unique to PostNet.”
The Castle Rock location is open weekdays from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 2 p.m.”
PostNet COO and co-founder Brian Spindel was interviewed today on the Denver-based Experience Pros Radio Show, where he discussed PostNet’s unique position in the industry and our 2005 move to Denver. Listen to the full interview!
PostNet CEO and co-founder Steve Greenbaum was interviewed today on Fox Business’ national “Small Business, Big Ideas” segment. Hear him discuss PostNet’s growth and unique position in the industry at http://video.foxbusiness.com/v/4423315/small-shipping-company-expands-to-800-locations-/
Read the original article at www.hcnonline.com/kingwood/news/article_e1625b51-3379-5b62-90ed-d5b2209e94ae.html
By Jennifer Summer of The (Humble) Observer
Greg and Renee Howard had grown tired of moving almost every three years and relocating their three children. Their family had just moved to the Houston area and had spent a year in the community when they were asked to move again.
“We did not want to move since two of our children were in high school, so we decided to look at other business options and possibly open our own business,” Greg said.
Soon after, the Howards opened their first PostNet location in Humble and recently opened a second location next to the H-E-B Summerwood Market.
Though PostNet is a franchise, each location is family-run and family-operated, and two of the Howards’ children help with the business.
“We decided on PostNet because we wanted a business that is relevant and part of the community, not just a business. As a business, we want to give back to the community in any way possible,” Greg said.
The new Summerwood location has only been open for a week and has already received positive comments from area residents and businesses from around the community.
Renee was approached by H-E-B Summerwood Market which was looking for a mail center and business support business since there were not any around the Summerwood and Fall Creek areas.
“H-E-B received community input and many of the residents said they would like a place that could take care of either their small business needs or mailing/shipping needs,” Renee said. “More people are starting to recognize the PostNet brand and know about the services offered, so we are very excited.”
PostNet is known for its services that cater to small business owners, employees who work from home and other consumers in the area with services such as design, print, copy and shipping.
The business also offers a number of digital printing, document finishing and professional packaging services as well as freedom of choice for the customer as an authorized shipping outlet for FedEx, UPS and the U.S. Postal Service.
“Our business, PostNet, is like a small business’ administrative assistant. We try to help the customer with any services they might need and we are very excited about our second location, especially since there was such a demand,” Greg said.
Both Greg and Renee agree that being a part and giving back to the community is the most important. To give back, PostNet offers a discount for teachers when they come into the Howards’ business for printing.
“There are a lot of teachers who pay out-of-pocket for printing, so we want to be there and help them with what they need. In the future, we are hoping to support other groups, if possible; we are happy to be in the community,” Greg added.
The Howards are hoping to have a grand opening celebration for the community in November.
The new PostNet location in Summerwood is located at 12680 W. Lake Houston Parkway next to the H-E-B Summerwood Market. The original location is at 4830 Wilson Road, Suite 300, in Humble.
Local entrepreneurs Glenn Romero and Sam Bowers recently opened a PostNet franchise in Carrollton, TX, located at 1017 E. Trinity Mills Rd., Ste. 108. Romero and Bowers researched various business opportunities, but knew that they wanted to provide a service that would help budding entrepreneurs get off the ground. That is when they found PostNet, a design, print, copy & shipping franchise that would allow them to give the growing population entrepreneurs the consult and support they need.
PostNet of Carrollton provides design, print, copy and shipping services all under one roof, catering to small business owners, employees who work from home, and busy consumers in the area. PostNet offers a number of digital printing, document finishing and professional packaging services as well freedom of choice for the customer as an authorized shipping outlet for FedEx, UPS and the U.S. Postal Service.
“We’re filling the void for convenient design, print, copy and shipping services that are essential to the success of start-ups in the Carrollton area,” said Romero. “It’s rewarding to know that we are helping rebuild economic prosperity in the Carrollton area by supporting entrepreneurism.”
PostNet of Carrollton is open from 9:00 a.m. until 6:00 p.m. Monday through Friday, and 10:00 a.m. until 3:00 p.m. on Saturday. For more information, visit PostNet of Carrollton.
Read the original article at www.insidebiz.com/news/thinking-outside-mailbox
By Lakeshia Artis
Last week, Amanda Crow opened a PostNet franchise, a printing, shipping and mail business, in the Ocean View area of Norfolk.
The company, which has hundreds of stores nationwide and in several countries, describes itself as a neighborhood business center. PostNet services and products include computer rental stations, fax services and office supplies. The company prints business cards, scans images and documents to CDs, and offers document-finishing services like binding, stapling and laminating.
“We offer any printing, copying and finishing services,” Crow said. “Our location provides notary service and we are an authorized shipping location for FedEx, UPS, DHL and the U.S. Postal Service. We also provide mailboxes that are better than P.O. boxes because you can receive FedEx and UPS at a private mailbox as opposed to a P.O. address.”
Crow, 26, a retired disabled veteran and parachute rigger with Navy Special Warfare, came up with the idea of becoming a franchise owner after an unpleasant experience at the post office.
“My husband and I were trying to ship things out of a post office in Ocean View and the line was crazy,” Crow said. “The idea came from that experience. I drove down to a PostNet in Virginia Beach and spoke with the owner, Dennis Allord, who gave us a lot of information. Plus we saw a need for it in the Ocean View community because we didn’t see any other business like that around.”
Crow credits Allord for being supportive and offering her advice and guidance.
“I had previously been a customer of his and I sat down with him prior to starting the process,” she said. “I asked him how the franchiser supports you, is it a good company to work for and what was the franchising experience like?”
For Crow, the road to becoming a franchise owner was a smooth one because of the tremendous support she received from PostNet.
“I first met with Jeff Mullin, a franchise coordinator who works with individuals to find out if they are a good match for PostNet,” Crow said. “He was fantastic and answered all of my questions. I really wanted to become part of PostNet because of its family-like atmosphere.”
To maintain a tight-knit group of franchise owners, PostNet discourages absentee owners and will only grant franchises to individuals who plan to be involved initially as a full-time owner-operator. Long-term, full-time operation of the centers is not required; however, initially it is critical.
“PostNet looks for entrepreneurs who have the same goal,” she said. “They will franchise only to people who are owner-operators, as opposed to individuals who buy five McDonalds and open them up. I will say that we have a cohesive group of franchisees.”
The next step to becoming a franchise owner was a week-and- a-half training session at PostNet World headquarters in Denver, Colo., which consisted of learning about the history of PostNet, making copies, point of sales on the register, finances and much more.
“After successfully completing the training in Denver, I signed my paperwork,” Crow said.
Shortly after, Crow secured a location in Ocean View that had to be cleared with PostNet. Typically, the company assists new owners in securing a location. After running an analysis on the area, it was determined to be a viable location.
“The first week of the store opening, a trainer from headquarters will come out to help you,” Crow said. “Then in a month, another trainer will come out and help you out with any glitches that need to be worked out. After that trainer leaves, I will have access to a business consultant. Someone at PostNet is available 24/7. If you have an issue, someone will always get back in touch with you.”
Additionally, UPS, FedEx, DHL and USPS representatives will offer training to help owners set up and sell their products and services.
With any franchise, owners are required to follow more restrictive guidelines than independent business owners.
“I cannot alter a PostNet logo because it’s a registered trademark,” Crow said. “If you want to do something specific with the logo, the company has a creative director who will work with you to create something. The scheme of the store has to be set up like the other stores. Also, I can’t just use any vendor that I want unless it’s on an approved vendor list.
“If there is a local vendor I want to use, I have to contact headquarters and work with the vendor to get them on the approved list,” she said.
Unfortunately, Crow’s husband died earlier this year and was unable to see their dream realized.
“I think he would be proud of me,” she said. “He knew it was something I wanted to do and he was very supportive.”
Adding a personal touch and providing outstanding customer service is what sets PostNet apart from other shipping and mailing businesses, according to Crow.
“We also offer packing services that aren’t offered at the post office,” she said. “You can just bring in what you need to have done and I can get it done for you.” nib
Amanda Crow, owner, talked to Inside Business about PostNet, a printing, shipping and mail business in Norfolk that is part of a global franchise. Services include but are not limited to, business cards, stationery, business forms and carbonless forms, copy and finishing services, digital services, crating and freighting, graphic design, and direct mail and marketing materials.
Hardest part about launching the business I would say the hardest thing is trying to get everything done in one day. At the beginning of the day, I always make a to-do list. And usually by the end of the day, the list has grown. I try my best to stay on top of everything. You learn early on how to delegate responsibility and trust that they will get things done. That was a hard lesson to do.
One lesson you learned that you wished you’d known before you started I don’t know. If I had any questions, the representatives at PostNet were there to assist me.
Biggest risk you took I got out of the military. That was secure income. It’s scary to leave a job that pays you on the 1st and 15th of each month to not knowing when you will start making money.
Biggest obstacle you overcame Doing this without my husband has been the hardest thing. I had planned to do this with his help. Fortunately, I have great friends that have helped throughout this process.
Future plans I’m interested in opening other franchises. Up until now, everything has been an awesome experience. Hopefully in the future, Dennis Allord, a PostNet owner in Virginia Beach, and I will work together on something. I look forward to having a successful business in Ocean View.
Financing Personal savings and a loan through Navy Federal Credit Union.
Marketing PostNet assists me with marketing and the promotion of the business. For the next few weeks, we will do fliers and door hangers.
Read the original article at www.scntx.com/articles/2010/09/29/mckinney_courier-gazette/news/538.txt
By Andrew Snyder, McKinney Courier-Gazette
For Mark Schulz, becoming a McKinney business owner was a rapid process. In early June and less than a week after his last day on orders with the Marine Corps, he closed on the PostNet along Eldorado and traveled to corporate headquarters in Denver for franchisee training.
Since returning from a tour in Iraq he hardly had chance to put his bags down.
“I got off duty, left Chicago where I was stationed, drove to the Detroit area where I had my stuff and then I loaded up and came down here,” Schulz said. “I had about a day before I came and closed on the business.”
PostNet is the first store Schulz has owned, though he previously ran an eBay store part-time where he saved up money for his current venture. To mark the change in ownership he held a grand reopening on Sept. 23 and hosted members of the McKinney Chamber of Commerce for a ribbon cutting and lunch cookout of bratwurst and hot dogs.
So far Schulz said he’s enjoying running his own business.
“It’s a lot of hours but everyone I’ve talked to that owns their own business says, ‘Join the club. That’s how it is.’”
Before becoming a franchisee, Schulz served eight and a half years in the Marine Corps—five on active duty and the remainder as a reservist—a stint that including two tours in Iraq as an air traffic controller. His first tour began in 2004 on an air base about seven miles west of Fallujah during the height of the insurgency. His second started in 2009 at Al Asad Airfield, a large, remote air base 100 miles west of Baghdad.
During his latter, tamer time in Iraq, Schulz began thinking about buying a business, focusing on prospects in major metropolitan areas in the south including DFW, San Antonio, Orlando, Tampa and Atlanta. Cities in Texas were of particular interest given the state’s strong economic climate compared to his home state of Michigan.
Schulz said he happened upon the PostNet in McKinney while looking into a UPS store in Gun Barrel City and decided to buy it due to a combination of location and the flexibility given to PostNet franchisees in running their business.
“I just kind of stumbled across it and started evaluating it. Basically, I found it to be a good situation for me. Good area, great city near a major city in a state that has an excellent economy. So I went ahead and purchased the store.”
The store’s principal business is printing, followed closely by shipping. Schulz said the busiest month of the year is coming up in October, as PTAs from schools in the area finalize their directories and bring them in to be printed. PostNet also prints programs for the McKinney Repertory Theatre, has a printing contract with Collin County and handles plenty of business card orders.
Schulz remains affiliated with the Marine Corps as a member of the inactive ready reserve, meaning he doesn’t drill like a typical reservist but can still be called up. He said he plans to join another reserve unit but wants to make sure his business is running smoothly first, adding that two weeks away can seem like a lifetime to a new business owner.
For now he’s busy becoming familiar with the local community.
“Anytime somebody is new to an area there’s a certain amount of getting used to it and everybody getting used to you being there,” Schulz said.
Originally published by the Dearborn Press & Guide. Article by Ben Baird, Press & Guide Newspapers
PostNet in Dearborn has received a series of honors since last month, including Dearborn Heights Chamber Member of the Year, a resolution from the Wayne County Commission, and a certificate of congressional recognition.
PostNet was named member of the year by the Dearborn Heights Chamber of Commerce at Mayor Dan Paletko’s state of the city address on Jan. 12.
Lynne Killion owns PostNet with her husband Don. They have been residents of Dearborn Heights for 36 years. The store specializes in printing, copying and shipping services.
PostNet is located at 23309 Ford Road in Dearborn on the Dearborn Heights border. It is a member of the Chamber of Commerce in both cities, and the Killions are active in the Dearborn Heights Rotary, as well as the Kiwanis Club of Dearborn Heights.
The business recently received a resolution from the Wayne County Commission honoring the store for its 12th anniversary. It was signed by commissioners Diane Webb and Gary Woronchak.
“Throughout its 12 years, PostNet has been an outstanding corporate citizen for Dearborn and Wayne County, supporting the youth and local charities in their community,” it reads.
The resolution mentions PostNet’s participation with Dearborn Heights’ Veteran Appreciation Week and Family Fun Day.
On Jan. 12, PostNet received a certificate of recognition from U.S. Representative Thaddeus McCotter for outstanding entrepreneurial spirit and business leadership.
PostNet was nominated for Chamber Member of the Year by Carole Morrone, owner of Japanese Shotokan Karate-Do Association, a fellow Chamber member.
Killion said Morrone is also a PostNet customer.
Morrone appreciated their services and thought the staff was friendly. The businesses’ involvement in the community was also a factor, she said.
“It was truly an honor to be named Chamber Member of the Year by one of our fellow business owners,” Killion said. “We were very pleased that she thought enough of our service to nominate PostNet.”
Marge Horvath, city councilwoman and acting Chamber president, presented the award. She encouraged Chamber members to be active in nominating each other and themselves for the award in future years.
The award was sponsored by A to Z Total Heating and Cooling.
PostNet services include document printing and finishing, full- and self-service copying, notary services, packaging, and worldwide shipping via FedEx, UPS, DHL and the U.S. Postal Service. They also offer office supplies, and rent computer stations and private mailboxes.
Killion said PostNet is like a one-stop shop for the services that small businesses often need. It’s like a neighborhood business center, she said.
As a franchise, the business is a member of the PostNet international franchise marketing committee.
For more information on PostNet, visit the store’s Web site at www.postnet.com/mi107 or call (313) 791-8494. The store is located on Ford Road between Outer Drive and Telegraph Road.
Read the original article at http://missoulian.com/news/local/article_0812e30a-cb65-11de-977e-001cc4c03286.html
By Betsy Cohen of The Missoulian. Photo by Linda Thompson, The Missoulian.
The latest labor data shows Montana’s unemployment rate has ticked upward this fall, from 6.6 percent in September to 6.7 percent in October. At the Missoula Job Service, the scarcity of new offers for job seekers is at an unprecedented low. And nationwide, the unemployment rate last month hit double digits for only the second time since World War II.
Yet amidst the grim news, there are some bright spots in this year of the recession, this year of layoffs.
In Missoula, Linda and John Yovetich, are two such points of hope.
PostNet, the couple’s printing, graphic design and shipping business on North Reserve Street, is offering every unemployed Missoula resident the opportunity to print 10 free copies of his or her résumé and cover letter on high-quality paper. The shop will also offer free faxing to two local numbers per day and 50 free networking cards.
Their largesse might seem like a business gimmick, another way to raise the shop’s profile. Certainly, it attracts attention.
But in truth, the offer was borne out of the couple’s own unemployment experience. They once stood in the same spot where many residents of western Montana find themselves today: downsized, laid off, desperate for work and a regular paycheck.
It’s an awful, depressing place to be, John said, explaining he was there in 2003 when he lost his high-paying job with IBM in Arizona.
That life and that time is now far behind the couple, who returned to Missoula in 2005 to open a franchise in the town where John grew up. But it’s because of those raw days that they are now reaching out and lending a hand.
“The stories we are hearing from some of our customers are heartbreaking,” Linda said. “One lady has been unemployed for five weeks, and she is in the medical industry where the jobs supposedly are. We helped another lady who had just been laid off the day before and when she came in, she was in shock.”
“We are just trying to be there for people, and give them the guidance and services they need to get going again,” she said. “Free résumé printing can mean a lot for someone who’s lost their job.”
It may seem like rhetoric, a Pollyanna spin on a bad situation to view unemployment as an opportunity, John said. Such enthusiasm in dire times may seem a bit contrived.
However, it’s not, John said. He’s living proof.
“It is an opportunity to look at your life going forward and pursue your dreams,” he said. “I always wanted to own my own business and I never would have taken the chance if I hadn’t been laid off.
“You get so tied into the benefits and health insurance at a job that you don’t look beyond that. I was just too afraid the cost to be self-insured was too expensive, and that’s why I never considered opening a business.”
After weeks of job hunting came to dead ends, the couple decided the time had come to plunge into the dream John had long put on hold.
With time on his hands, John used the Internet to search for a franchise business that would support his dream life – a job with regular business hours, no travel, a work life that allowed for more time with Linda and their two children, and more time to spend with his aging parents.
The change didn’t come without challenges or growing pains, but in the end, the decision to uproot a 20-year life in Arizona, come home and start a business has been worth the bumps in the road.
Unemployment, Linda said, changed their family’s life – for the better.
“When you are unemployed, you have to pick yourself up and find the courage to open yourself up to new opportunities,” she said. “The opportunity was given to us. We took it and others can, too.”
Their offer to help fellow Missoula residents stands as long as there is critical need, Linda said.
“We will provide these services indefinitely. As long as the need is there we will do this,” she said. “Hopefully the need won’t be there forever.”
Being prepared to jump on opportunities is critical for job seekers in this tight market, said Wolf Ametsbichler, director of Missoula Job Service. That means having one’s resume and contact information at the ready.
“It is important to be fast and responsive to a job opening because they get filled quickly,” Ametsbichler said, pointing out that the Missoula Job Service also helps people with résumés and cover letters.
While the job market is particularly tight right now, optimism is alive and well that the new year will bring new opportunities.
“We expect some of the stimulus money will hit then, and projects will get under way,” Ametsbichler said. “We are hopeful there will be more jobs.”
Originally published in the Boulder City View, March 3, 2009. By Fred Couzens, Boulder City View. Photo by Fred Couzens.
To PostNet’s Jim Ismert, the political season is like the holiday season — a gift ready for the taking. So far this year, four of the 10 candidates running for two at-large seats on the City Council have brought business to Ismert in the form of banners, yard signs, door hangers, postcards, fliers and three-inch buttons, but even that can present a challenge.
“It’s kind of a sticky situation,” said Ismert, who’s owned the local print and mail shop for the past five years. “I’m sort of like an arms dealer doing business for both sides.”
He estimates that the time between February and June — the opening of the candidate filing period and the general election — he cranks out thousands of political advertising pieces that account for about 10 percent of his total revenue.
“At first, I didn’t know how to get into it,” said Ismert, who came to Boulder City in 2001. “I started with fliers and then door hangers and moved into the banners.”
Typically, a candidate will order between 500 and 2,500 door hangers at anywhere from 15 cents to 25 cents apiece, between 50 and 150 corrugated plastic yard signs that on average cost $4.50 a pop and upward of a dozen multicolored banners that measure six feet by 36 inches and run about $100 each.
Ismert’s business is the only game in town when it comes to printing vinyl banners that can come in any one of, or a combination of, eight colors and can run as wide as 42 inches.
“UPS (United Parcel Service) does some copying,” he said, “but nobody else is at this level.”
Ismert’s state-of-the-art equipment — the Canon Wide Format Printer that makes banners costs him $2,000 a week just for ink — is all tied together by a computer network that manages files and prints out huge orders in rapid fashion.
Not only is he proud of his equipment, but Ismert also said he felt “blessed” to have Adam Arndt, assistant manager and graphic artist, and Tom Burkhart, the store clerk, on his team.
Ismert came to Southern Nevada at the turn of the millennium from California’s Silicon Valley where for 20 years he was a business applications computer programmer for San Jose programmable chipmaker Xilinx Inc.
Knowing something about business applications, Ismert jumped at the chance when the PostNet opportunity presented itself.
“Since I was retired, I thought copying and shipping work would only be about four hours a day,” he recalled of his early retirement days when he was looking for something to do. “Now I work six days a week here, nine hours a day. But you know what, this is awesome.”
Originally published in the Prescott Valley Tribune, Jan. 20, 2009. By Cheryl Hartz, Prescott Valley Tribune.
Barry Tetelbaum signed a contract with PostNet in February of 2005, and after a lengthy search for appropriate office space, will open a new store tomorrow in Prescott Valley at the Glassford Hill Marketplace, next to Kohl’s.
“This just happened to be the opportunity,” Tetelbaum said of the space he leases from Fain Properties.
PostNet is an international franchise offering a variety of mail and printing services. These include: packing and shipping, color or black/white copying and printing, bulk mailings, computer time use, digital services, and private mailboxes for individual or business use. The business also carries some retail materials for packing and mailing.
Customers choose shipping via FedEX, UPS, USPS, DHL, by ground or air.
“PostNet is capable of saving addresses in the computer for future mailings,” said Mark Lovato, a trainer from PostNet’s corporate headquarters in Denver.
With an address already in the computer, and PostNet personnel willing to pack and ship items for the customer, sending off care packages or business boxes couldn’t be easier.
PostNet also provides finishing of documents for a professional look, such as laminating, hole punching, folding and binding. They offer notary service, as well.
It’s a new venture for Tetelbaum, a former retail manager with 25 years of experience, who has lived in Prescott for six years. He and one employee, Jennifer Rudeen, will keep the shop open Monday through Friday from 9 a.m. to 6 p.m., and Saturday from 10 a.m. to 2 p.m.
Rudeen, with a background in photography, will help Tetelbaum with graphic support, he said.
When business warrants it, he will expand hours and services in the 1,200-square-foot space.
“Some PostNet places have more services than others,” he said. “For example, we don’t offer passport photos yet.”
PostNet is at 3298 N. Glassford Hill. Phone number is 759-3700. For more information, visit www.postnet.com.
When visiting the latest business to open next to Fry’s, it’s easy to see that PostNet has the latest, state-of-the-art copying, printing, scanning, digital, sorting, binding, faxing, packing and shipping services available.
In addition, PostNet also offers graphic design, notary and fax services plus private mail boxes.
Owners Dan Fahy and Conrad Cambron had never been in the printing, photocopying, mailing and shipping business before.
However, a PostNet franchise appealed to them, Fahy said, because “they have an incredible support system. They’re available all day from 6 a.m. to 7 p.m., and we were impressed by their continual support. It’s the best franchise plan. Also, PostNet took care of all interior work including painting and laying the carpet. That was very appealing.”
Nationwide, there are more than 500 PostNet franchises.
Cambron and Fahy are both notaries and they have graphic designer Stacy Laetsch on staff.
Explaining the essence of PostNet, Fahy said, “This is a business model for a small business support center.”
In-store mailboxes are ideal for winter residents and RVers. Part-timers can rent for six months and can receive mail. With a credit card on file, mail can also be forwarded.
Top quality black-and-white and color copies are offered, and customers can choose self-service as well as having copies printed and photocopied for later pickup.
In addition to 8.5-by-11 and 11-by-17 photocopying, PostNet offers 24-by-36 posters in black-and-white or color and digital services. With a quarter-hour minimum, the desktop can be used for Internet, scanning, checking e-mail and digital printing.
A unique holiday present is PostNet’s “Granny Calendar.” Bring in 12 photos of the kids and PostNet will create a nifty spiral-bound calendar.
PostNet also offers UPS, FedEx and U.S. Postal Services plus packing and shipping supplies. In addition, customers can do their own packing or have PostNet do it professionally.
Trained to pack items so they arrive in perfect condition, Fahy said, “We want receivers to call the sender and say, ‘You can’t believe how well this was packed.’”
His message to residents of Sahuarita and Green Valley is upbeat. “We pride ourselves on packaging, top-quality photocopying and printing, but we are here, above all, to provide friendly service.”
PostNet is open 8 a.m. to 6 p.m. Monday through Friday, 8 a.m. to noon on Saturday and is closed Sunday. Business accounts are welcome. Phone 300-5404.
Starting the day after Thanksgiving, PostNet will be open from 8 a.m. to 9 p.m. Monday through Friday and will have expanded Saturday hours until Christmas.
Originally published in the Sahuarita Sun, Oct. 21, 2008. By Ellen Sussman, special to the Sahuarita Sun. Photo by Ellen Sussman.
Originally published in the North County News, May 2008. By Bob Dumas
When Keith Fisher retired from a career in law enforcement, he decided he wanted to become a business owner. Exactly what kind of business, he wasn’t sure, so he did some research.
Fisher’s search led him to PostNet, a business that provides mailboxes, shipping, copying and printing for individuals and small businesses.
“When I was looking for a business for myself, this one really interested me because I saw that there was a need in this area,” he said.
The former cop officially opened his store, located at the Somers Common Shopping Center on Route 6 this past January, but he called that a “soft opening.”
“That was so we could iron out all the kinks before the grand opening,” he explained. The store held its grand opening last Friday – an event attended by an array of local dignitaries, including Somers Supervisor Mary Beth Murphy, state Senator Vincent Leibell and state Assemblyman Greg Ball.
Fisher, 40, a Carmel resident, spent two weeks in Denver training to be a PostNet franchise owner. He called the training “intense” but said the lessons learned are passed on to employees to set the business apart from the competition.
“We get compared to places like Kinko’s and Staples, but I own this business,” he said. “We have fabulous customer service. I tell [employees] that everyone is to be greeted with a smile before they put one foot on the carpet. You go in some of these other places and if you have a problem their attitude is, ‘don’t look at me.’”
Fisher said he’s targeting small business and those with home offices as primary customers. PostNet can print business cards, fliers, brochures and banners. He offers shipping through all major carriers and is happy to package items as well.
“[PostNet] is not really recognized in the Northeast yet, but it will come,” he said. “There’s a need for it, even in this down economy. In fact, we got four new accounts last week from businesses trying to reach their pool of customers. This business is kind of recession proof.”
Originally published in the Florida Times-Union at http://jacksonville.com/ on Feb. 10, 2008
By Ashley Beland, The Times-Union
Sheri Mullane, 54, worked as a corporate attorney for Bank of America for more than 10 years. She survived five mergers, maintaining her position in either the mortgage or credit card sectors of the company. She was laid off after the sixth merger with MBNA Corp. and set her sights on opening her own small business. She became a franchisee of PostNet and opened a store in the OakLeaf Plantation community of Clay County.
PostNet offers shipping, digital copy and document services, printing, finishing, and various other services to its wide array of consumers.
The Times-Union sat down with Mullane to discuss how her life has changed since becoming a small-business owner.
After keeping your employment with Bank of America through five mergers, what ultimately led to you losing your position? I started out by supporting the mortgage department, and in the last two years I was switched to credit cards. I was the legal liaison between the credit card servicing and collections area. When we merged with MBNA, Bank of America decided it would keep all the attorneys from MBNA and lay off the attorneys from Bank of America in the credit cards legal department.
What influenced you to change your career path and take the small business venture? Two things: I’m not licensed in Florida, and I didn’t want to take another Bar exam. I was only permitted to work in-house in Florida because I had a Bar certificate. I had a difficult time trying to find an in-house position, and I refused to move from Florida. Also, my late husband’s dog, Max, was 15 years old, and I didn’t think he could survive a move or commute. I was not willing to lose Max. I asked myself what else I could do with my life. I started looking at franchises online because it would give me the option of being my own boss while having the backing of the franchiser.
How does your workday differ today in contrast to your work with Bank of America? It’s a totally different career. Although you don’t need a college degree to own a franchise, you need an engineering degree to understand the copy machines and equipment. It’s a learning experience because I’ve never done this before. It’s a different skill set, but my experience with management and budgeting has helped.
How do you cope with any challenges that arise from being a first-time business owner? I fortunately have the support of my brother, his family, friends and PostNet headquarters. The PostNet headquarters and its support staff really do everything they can to be helpful to new store owners because the more successful we are, the more successful they are.
Why did you choose PostNet instead of another franchise opportunity? I’d heard of the other competitors, but not PostNet. I went to a Web site that had information on a variety of franchises. What stood out for me was how the founders of PostNet, Steven Greenbaum and Brian Spindel, took a very active part and interest in the franchisees. When a person is interested in a franchise of PostNet, they assign a mentor to teach you about the company. My mentor was Rick Greenbaum, whom I found to be very knowledgeable, interested in what I wanted to get out of being a franchisee, and informative about the opportunities PostNet offered.
How does PostNet set itself apart from other businesses that offer similar goods and services? I think store owners for PostNet are much more customer-oriented. We do things on a much more individual basis and take an interest in our customers. Also, when you have a store like our competitors, they only offer one shipping option. For example a UPS store will only ship UPS. PostNet offers customers the ability to ship DHL, UPS, FedEx or the U.S. Postal Service. More importantly, I think PostNet offers convenience with a smile and professional attitude.
How do you plan to make your business stand out in the Orange Park community? I intend to do that by making sure I listen to my customers and supplying the business needs and consumer needs they tell me they want. Also, by providing the services the community needs in a professional and friendly manner.
What strategies are you using to build a client base? Headquarters has a marketing department that supports franchisees in their first year. Additionally, the three stores around the Orange Park area form a co-op, where we combine marketing campaigns. These other stores are like a family. Their assistance and guidance has been invaluable. Individually, I joined Business Networking International, the Chamber of Commerce and put advertisements in local newspapers.
What does being a small-business owner offer you that being a corporate attorney did not? The ability to make my own decisions and be the master of my own destiny. Whether I succeed or not is up to my own perseverance, determination and abilities. It’s hard work and long hours, but it’s more meaningful because it is my livelihood. I’m making the decisions.
Original article published on Lower Hudson Online, April 5, 2007. By Alison Bert, the Journal News.
Norman Simmonds was making six figures in the investment banking world. Now, as the owner of a new PostNet franchise in Pelham Manor, he expects it to take up to two years to recoup his investment and make the business profitable.
But for Simmonds, a 39-year-old father of three in Norwalk, Conn., the change is already starting to pay off.
“The goal was having more control over my time,” he said. “The investment-banking world often has 12-, 14-, 18-hour days.”
As a senior compliance officer for Citigroup Asset Management in Stamford, Conn., he would often work from 7 a.m. to 9 p.m.
Now, he has a little more time for his family. Ultimately, he would like to top the $100,000-plus salary he earned in banking while hiring more staff to cut back his hours and gain flexibility.
More than 75 industries operate in the franchising format, according to the International Franchise Association, a trade group based in Washington, D.C. While many people view franchises as less risky than starting an independent business, it’s virtually impossible to quantify and compare the failure rates, said IFA spokesman Terry Hill. A typical franchise contract is for eight to 10 years, after which the owner may have the opportunity to renew the contract or cash in the equity and give the business back to the parent company. Therefore, turnover statistics include successful franchises as well as failures.
“We believe the success rate of a franchise is greater than an independent small business, but statistically we can’t prove it,” Hill said. “You just don’t close up and walk away from a franchise business; you’re not buying the business per se but you’re buying the license to operate that business for X period of time. …
“We caution prospective investors to spend a lot of time and whatever resources you need to investigate a franchise before you buy it,” he added. “It’s just like any other business; it’s subject to the whims, the changes, the trends in the marketplace. It has advantages that an independent small business does not, but it’s still not risk-free, and it takes a lot of time and effort and capital to get these things up and running.”
Simmonds, who grew up in Mount Vernon, used the investigative skills from his banking career of 16 years, when he would do background checks and research regulations. He decided a franchise made more sense than starting a business from scratch.
“You certainly could go out and do it on your own, but you find that you don’t want to reinvent the wheel (if) somebody’s got an excellent formula,” he said. “You also get that network of strength behind you so you can rely on other people if you have any other questions or need information and assistance. And in a start-up business, there’s always tons of questions to ask.”
He also gets advice from fellow members of the Pelham Chamber of Commerce, the African American Chamber of Commerce and the Omega Psi Phi fraternity he joined as a finance major at Iona College in New Rochelle.
Simmonds chose PostNet because of its size and reputation and because of a need he saw in the community. The chain has 900 franchises internationally and about 500 in the United States. Competitors include The UPS Store, PostalAnnex+, Parcel Plus and independent mail and parcel centers, PostNet said.
PostNet caters to business and consumers with digital copy and document services, computer services, domestic and international shipping, packing and office supplies and notary services.
“A lot of small businesses and a lot of people are working from home these days, and it can be difficult to have all the equipment in-house.” Simmonds said. “They just e-mail (a printing job) to us or upload it on our Web site, and by the time they come down, it’s already printed for them and ready to go. If they need to ship it off to their home office or headquarters, we can handle that part of it, too. So it’s kind of like one-stop shopping.”
Other advantages: shorter lines than the post office; shipping options that include DHL, UPS, Federal Express and same-day courier service; and the convenience of having shipments packed for you, he said.
The total investment to own a PostNet franchise ranges from $175,000 to $185,000, including a franchise fee of $29,900 and $40,000 for working capital, the company said. In addition, Simmonds said, franchisees pay royalties equal to 3 percent to 5 percent of sales, and an additional 2 percent for marketing support.
Simmonds, who opened his store on Dec. 13, said he’s been doing about 60 percent of the business he needs to do to break even. Ultimately he’d like to expand his staff of three, which includes Assistant Manager Thomas Aldea of White Plains and Evan Wolf, a Pelham Memorial High School senior who works part-time.
For now, Simmonds comes in Monday through Saturday to do everything from printing and bookkeeping to managing inventory, visiting other businesses to promote his services, and helping customers – his favorite part.
“You’re putting in more hours initially to get things up and running,” he said. “But you … have to look at the long-term picture and the value that it’s going to create.”